| |
ASPECTS CARE - QUALITY ASSURANCE
Aspects
Care takes pride in providing quality in every element of its work.
The quality of the Company service sets it apart from its competitors.
Aspects Care views quality as an essential aspect of its commercial
success.
The
Company is committed to complying with the set quality management
standards to identify, meet and where possible, exceed client requirements.
Every effort is made to develop quality in the staff, infrastructure,
approach, resources and administration. Aspects Care aims to review
and develop further skills, experience, knowledge and supporting
infrastructure through its cycle of continual improvement.
Aspects
Care will ensure the effectiveness of its quality management system
by aiming to achieve the following objectives:
- To
help clients to identify their care and/or support requirements
- To
assist in identifying the most appropriate approach for the client
-
To provide a detailed proposal & quotation, within appropriate
timescales
- To
provide a proposal & quotation which is both realistic &
cost effective
- To
ensure that the client understands both the approach to be used
and the objectives set
- To
provide the care/support expertise which is relevant to client
requirements
- To
conduct the work in a professional manner
- To
schedule, conduct and complete work within agreed timescales
- To
carry out work with high quality administrative support
- To
work to individual care plans and/or activities and objectives
set by the service provider
- To
ensure that the client’s requirements are met and where
possible, exceeded
- To
follow up to see if the provision of service was/is effective
and valued
- To
seek to improve continually the Company approach, materials, personnel
and level of service delivery
- To
maintain our “Investor in People” status
- To
maintain our “Positive About Disability” status
- To
employ a Quality Assurance officer, who will have direct responsibility
to collating, assessing and reporting on annually Quality Assurance
across the services provided
- To
have clear and concise job descriptions and person specifications
- To
have clear and concise recruitment and selection procedures and
record relevant data in line with local Council guidelines
- To
ensure our staff are fully trained to effectively complete the
tasks given to them and that they have the correct equipment,
which is regularly maintained, to assist them
- To
ensure our staff complete their necessary supervisions in line
with CSCI guidelines
This
policy and the quality objectives will be reviewed annually.
|
